01REPRESENTATIVE SCENARIO
The document collection assistant
- SITUATION
- Missing invoices and receipts are listed by hand, client by client. The reminder history stays in someone's own inbox or message app.
- WHAT IS BUILT
- CRM Orchestration opens a document checklist record for each client. The Follow-up Engine writes a message draft for the missing items; the message goes out with an authorised approval. An incoming document is tied to the right record from the Lead Hub.
- HOW IT IS MEASURED
- The time from the first request to the document being tied to the record stays in the task log. So do documents asked for again and those still open at period end.